Jen B.

I purchased this service to unlock my blackberry Z10. Waited 24 hrs for a code that didn't work. They asked me to send a video of me using the code, and I did, but they never responded to my email with the video. By this time 3 days had gone by and I needed the phone unlocked. I called the provider that the phone was locked to and they provided me a code verified by RIM. The code was completely different! I asked this company for my money back and resubmitted the video to the website they wanted it to go to. 2 days later they emailed me saying the refund request was denied because I didn't video me showing them IMEI number. They refuse to refund my money but did offer a discount the next time I want a phone unlocked. That's no good to me because why would I purchase services that don't work. Awful, lying, cheating company. Dishonest and don't care at all about customer satisfaction. DO NOT USE THIS COMPANY!