Jeffrey S.

I had used Zazzle a few times in the past and they did a pretty good job. Not any more. Not sure what happened to them, but their customer service is the worst I've ever seen.

I placed two orders for three canvas wrapped prints (two in one order, one in the other) on December 7th. Estimated processing time was 3-5 business days. When a week later, they still said "processing" I tried to contact support. Left a voicemail and got an email late that evening saying essentially, "Sorry, we didn't have time to contact you but if you still have an issue, try emailing us."

Sent emails, tried calling multiple times. I'd typically get a response to email several days later saying nothing more than, "We're trying to contact our production staff" but no idea when the product would ship.

I had previously paid for a Zazzle Black membership which offers free expedited shipping. At some point, they offered to upgrade shipping to next day for free. Great, but who cares how fast the shipping might be if they can't ever ship the product? Then they offered me half off, but it would take 3-4 weeks to get the credit for the difference.

It is now December 28th - past Christmas - and 14 business days (21 calendar days) past when the product was ordered and it STILL shows as "processing."

I'll be emailing them yet again telling them to just cancel my order and I'll have to go elsewhere, which means at least another week or two from someone else.

I will NEVER do business with them ever again!