- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Scam. Paid for information they claimed to have, then found out they were just running a scam.
Edit:
Here's their reply. They did issue a refund (I haven't confirmed it yet, but will in the next few days). But why do we allow companies to hunt and peck like this? Take peoples money and then for the people who don't fight the charge, they make money for doing nothing more than lying and being fraudulent.
"Dear Jeff,
Thank you for your email.
I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
In regards to your refund request, I apologize for the situation this placed you in and would be happy to help you immediately. I understand that you do not plan on utilizing the remainder of your Premium Content. I have gone ahead and contacted a claim specialist from the Dispute Resolution Team.
You have been approved for a full refund of $1.95, which has already been issued. The refund will be credited back to your account within 3 business days. Thank you for working directly with us to resolve this issue.
Questions? Please do not hesitate to ask!
Sincerely,
Michael
Email: https://www.spokeo.com/contact
Phone: 1 *******850
Thank you for choosing Spokeo!
Visit us on Facebook and on Twitter!
Facebook: http://www.facebook.com/Spokeo.People.Search
Twitter: https://twitter.com/Spokeo
"
Jeff R.'s review of Spokeo earned 5 Very Helpful votes
Jeff hasn’t received any thanks yous.
Jeff doesn’t have any fans yet.
Jeff isn’t following anybody yet.
Empty.
Dear Jeff,
I am very glad to see you got the issue resolved. We do take pride in our customer service. I am sorry to hear however that you feel we are a scam. We are not. Spokeo gathers its information from public sources and we are only as good as those sources. If people do not publish information for Spokeo to find, then we will not be able to provide that information to you. Our terms of use indicate everything very clearly and if the service is unsatisfactory, we offer a 100% guarantee. If you require more assistance please let us know. We would be happy to take your call.
Sincerely,
Spokeo.