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Well, they asked me to give them a second chance. I thought we all deserve one, so alright. I ordered the 3rd brake light for my son's truck in November 2014 thinking it would be there by Christmas. I got an email saying it was to ship on the 12th or so. I thought great! But it didn't show up for Christmas and I received another email sometime later saying it was backordered and would be in around Feb. 17 or so. Take in mind, it was still showing on their website as" in stock." I called to do a trick question to the sales rep asking about the same part. He was going to take my order on it when I asked if it was in stock, he said he would check. He did say "no", but it would only take a week or two max for it to ship. I said I would think about it. Then I get another email later saying the part had been discontinued and I could get a similar light for almost $50 higher. I told them to forget it. Good thing it wasn't a major gift for my son.
Tip for consumers:
Just because something says "in stock." Always ask. Also get the persons first and last name that you spoke to.
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Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
CarId has no interesting in assisting customers after they have given them money. Even if you...
Dear Jeff L.,
We apologize for all troubles that you have gone through during this transaction. We understand your feelings, and highly appreciate your feedback as it will help us to improve our customer service.
If you can still give us another chance we would love to look into your account. We do not wish to lose your business with us, and probably there is something we can do to make you a little bit happier in this experience. Please reply to this comment with some personal information so we could check your profile (an order conformation number/email address/phone number). Your reply will be private, and see only to our representative.
We are thankful for your time and look forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com