jEFf H.

I purchased a couple of tickets for an event and received a confirmation email that the purchase was completed and that I should receive an email with a download ling shortly [I had specifically ordered eTickets so I could print them myself].
The next day, I received an email stating that the tickets were no longer available and to call Stubb Hub for comparable replacement tickets. When I called, I was offered replacement tickets in the next section back and several rows back from what I purchased, for the same price of course. The customer service guy kept saying, "The new tickets are being offered for my convenience." I asked, "How is it convenient for me to not get the tickets that I PAID for and be offered much worse tickets for the same price?" I refused the new tickets. Another day later, I was contacted via email again with an offer for tickets that were still a section back, but at least they were near the front of that section, rather than near the back. The tickets were a present that I had already disclosed so I decided that I had better take them as the event was the following week. I returned the call and spoke to a girl this time. When I said I was calling regarding the email offer of new tickets, she tried to offer me different tickets that were even worse than what the guy offered. I asked what happened to the tickets that were offered in the email. She responded by saying, "Oh, you would rather have those instead?" My answer was, "I'd rather have the tickets I purchased but if I can't have those, I want tickets as comparable as possible." She sighed and told me, "Ok, you are locked into the new tickets."
I asked for a confirmation email and just kept telling me, go sign into stubhub.com and look at your account.
I didn't receive a conformation email or a download email. The next day, I called Stubhub.com again. I was told that the tickets I purchased were not eTickets and that they would not be sent until 3 days before the show and would be sent via UPS as 2 day shipping. So, basically, they were wanting to have the tickets delivered 1 day before the show. I told them I ordered eTickets and specifically didn't want UPS as I am never home during the week to receive packages. I asked what happens if UPS won't leave them without a signature? Because the last delivery day would be a Friday and the show was Saturday. There would be no ability for a redelivery...
Anyway, to make a long story short, several calls and finally a request to refund my money was the only way to get them sent sooner.
I repeatedly heard the phrase, "For your convenience" in each phone call and didn't receive a confirmation email even after 5 requests.
I DID receive the tickets prior to the show but will never use stubhub.com again