jeff f.

Bodybuilding.com has terrible service:
Bodybuilding.com; Well, when you initially ordered it, it was not on backorder. Then we ran out so quickly, we could not fill all the orders. We had to remove the product until we have more. Me: It was on backorder when I placed my order!
Jeff ford says:
On occasion you have better deals than GNC, but you always have the worst service...
Jeff ford says:
So, is it on backorder or is it discontinued? I still want the order
Lethal Lynsey says:
It has been discontinued for now until we have more.
Jeff ford says:
When you say you had to remove it until you have more, that implies it is not d/c'd So, am I going to get it at a later date?
Lethal Lynsey says:
We should be getting more, yes. But we list the item as discontinued when it is going to take awhile to be restocked. That way people are not waiting forever on a backordered item.
Jeff ford says:
What about a substitute product?
Lethal Lynsey says:
If you would like to place an order for a different product, that would be perfectly fine. (Duh!)
Jeff ford says:
Please don't use words like "forever"... what does "forever" mean?
Lethal Lynsey says:
So a customer is not waiting more than 1 month.
Jeff ford says:
I know I could place an order for another product, but what about the "pull you in" deal on this one? Something similar?
Lethal Lynsey says:
One moment please.

Lethal Lynsey says:
I do not see any other proteins that have a Buy 1 Get 1 Free promotion. But you can purchase the 2lbs in the Phase 8.

They also said they were going to send me an email to cancel the part of the order that is "discontinued", which coincidentally happened during my conversation with customer service... but I have yet to receive the cancellation for the second order that I placed 60 secs after the first one for my daughter 3 days ago? I think I am going to go back to GNC. At least they have a true customer service dept...