Jefferson C.

I have been using the Shopee online shopping app for over 5 years now. Here are my observations through out the years.
This shopping app continues to evolve from just a mere convenience online shopping app to a respectable and formidable challenger to Lazada.
First of all it offers all the merchandise as well as the vendors that are present in Lazada but with a Twist …it offers more free shipping, more vouchers, very good customer service support, good logistics, user friendly app, and most of all Fairness in dealing with customers.
Let me elaborate on each. It's a no brainer for vendors to sell their goods in as many places as possible. So if you're looking for vendor in Lazada look for it in Shopee and you'll find it there. It's no secret that Shopee offers more "free shipping & vouchers ". This is what lured me into trying this app in the first place. A vendor enticed me into trying it and i got hooked. Their customer service support is constantly evolving and improving to my amazement. Perhaps there can be a long queue but this too has improved.
I complained terribly about logistics twice during this past Christmas holidays because of missing package purportedly delivered by their logistics partner. I complained, provided proof that the package was not delivered in spite of "proof of delivery" provided by the courier. I admonished and advised shopee to really scrutinize their logistic partners for integrity of character. Their logistic partners seemed to have improved. There's more communication and better proof of delivery but they have to continually monitor this and listen to customers.
Their App is getting better. I still look forward to improving their "Search" just like the Amazon App. Search should provide relevant and specific items pertaining to the product being searched. This might take some time but if they do this they will be light years ahead of Lazada and for that matter more revenue.
Fairness. This is close to my heart. Shopee is Fair and Honest to its customers. This is what kept me using the App in spite of all the problems I have encountered throughout the years. Shopee gives you the benefit of the doubt and is willing to investigate. They also provide swift resolution to the problem at hand.