I had purchased the Lifesmart Lifelux room heater from Air-N-Water, and have been extremely pleased with them; Christine in customer service is awesome. I had previously ordered this same heater from another company online, where I had paid full price but received what appeared very much used in a make-shift box and not even the color I had ordered. I don't want to trash this other company's name, because their customer service handled it very well with return shipping label and UPS pick-up. When I had ordered it from Air-N-Water, I received the correct unit in perfectly brand new condition, in the manufacturer's box and no delay in delivery. I will definitely do business with Air-N-Water again.