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Jeannine O.

Contributor Level

Total Points
80

1 Review by Jeannine

  • LiveCareer

3/18/14

The resume builder is excellent and really helps you to set up specific resumes for different types of job applications. My complaint is that they call it "free" and then after you spend and hour or so building your resume they tell you there is a charge. The charge screen clearly states that there is an auto renewal at $9.95 per week that is taken once per month but that you can cancel any time or there is a $7.95 per month fee that you pay yearly, up front and requires a one year commitment. I believe that paying $94.00 to create as many different resumes as you desire with professional quality is an appropriate charge but $40 per month is not-unless you are at the Executive level.

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Laura T. – LiveCareer Rep

Dear Jeannine,

Thanks for your comments and we appreciate your feedback.
Our free account gives you the opportunity to try out our resume builder before deciding to purchase. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download your resume are only listed as a feature of the paid subscription and are not listed as a feature of the free trial. We're sorry for any confusion.

We listed different prices variation based on our customers need. The reason we have it on a monthly subscription is because many of our customers continue to use our service for several months during their entire job search. For best chances at getting a job, we do encourage users to create a customized cover letter and tailor their resume for each job they apply to. A monthly subscription to Resume Builder makes tailoring, customizing, and creating cover letters really easy and fast.

If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.

Best Regards,

LiveCareer

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