Jeannine B.

I have purchased from Appleseed's stores, catalog, and their affiliates for many years and had issues in the past but this last one is unforgivable. As has been my practice, I returned several catalog purchases to one of the Appleseed's stores. The items were from the same order but arrived at different times, so I had several receipts. The clerk accepted the items, marked each receipt for the returned items and told me the items would go out "when the bin is full." When I was finally credited for the returns, the credit amount was less than the value of the returned items. When I called for an explanation, I was told that there were 3 mailing charges, each $9.99. Had I known there would be a charge, I would have placed all the items in one bag and mailed them for a total of $9.99 but I was never told about a mailing charge. No amount of explanation about how I returned the items, never having used a mailing label, changed the situation. The charges remain.