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My recommendation is AVOID BONANZA like the plague! I had a horrible experience with a seller that went by the name "Earlen." I order two items through PayPal, each a separate transaction. I followed the tracking information, but never received either item. The first purchase was sent to an address in the next state and hundreds of miles away. The second purchase was sent to an address in another city in my state but more than 100 miles from where I live. I contacted the seller multiple times requesting a refund and got now where, just responses like "what canI do for you?" I contact Bonanza multiple times and all Bonanza did was contact the seller, telling the seller that I had a question and wanted to hear from the seller. NO HELP AT ALL FROM BONANZA! I tried calling Bonanza a few times, but only got a recording in Spanish with no opportunity to leave a message or talk to someone. BONANZA IS A TOTAL RIP-OFF! I submited a claim to PayPal and am hoping to get the refund owed to me, the amount of $98.40.
Jeanne B.'s review of Bonanza earned 12 Very Helpful votes
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Hi Jeanne,
Thanks for leaving this review and so sorry to hear about your experience. We see you have an open support ticket with a member of our Support Team regarding this matter. We are glad to hear you have filed with PayPal. This seller is currently under investigation and appropriate action will be taken once that investigation ends. In the meantime we recommend replying directly to the support agent's latest email so we can better assist you. Thanks for your patience and understanding.