VERY BAD CUSTOMER SERVICE! I received candle and the base was broken. Emailed them about it, they responded w/I 48 hrs asking for pic which I immediately sent. That's the last I heard from them. They received candle (FEDEX tracking) on 5/12 at 9:30am. Emailed them 3x asking about exchange. I have yet (5/30) to hear anything or receive a replacement. This was my 2nd candle from them. I can say I won't be ordering anymore. VERY BAD CUSTOMER SERVICE.