Jeanette F.’s Reviews of NoMoreRack & more

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NoMoreRack

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“Be careful”

8/12/13

Be careful - I was sent an email with a $10 credit offer good for only 3 days on my next offer. When I went to order at the 48 hour time mark, no credit came up to apply. So, since it was the evening, I figured I'd place the order and call them the next day. I did send an email to customer service immediately that night, but did not get a reply for over 24 hours.

They will not refund or apply the credit to the order. Instead, they want to try to bribe you into placing another order saying the credit can still be applied to another order.

Sorry - never another order to this site and I am reporting them to the FTC.

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Nomorerack C. – NoMoreRack Rep Over a year old

Hi Jeanette F.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.