Biggest complaint is their sneaky auto billing practices. Yes, I'm sure the disclaimer was in their Terms and Conditions, but they've hidden it in such a way as to know most people would not see it. If they really intended for the auto bill to be a courtesy to help their customers save time, they would put it out there clearly for people to see.
Further all 1 of the 3 Halloween cards I send arrived a week AFTER Halloween and the other 2 never arrived at all.
My bad for trusting them, and my bad for not noticing the 1x per year charge hidden among the hundreds of credit card charges I pay each month. I've cancelled my account as I refuse to do business with a business that believes the only way they can make money is to resort to sneaky, underhanded tactics.
PS I did ask them for a refund of the several years of auto-billing but, as expected, they refused.
We do refund any renewal charges within 90 days of the charge. Please let us know what email address you used to sign up, and I will be more than happy to refund the charge and make sure that you will not be charged again in the future.
Thanks!