J B.

"Customer Disservice" is what they should admit they offer. USPS changed our ZIP code, and we still wrestle with 50% of sites accepting the new ZIP, 50% accepting the old ZIP. I was to receive a call back from a specialist within 48 hours, never did. Then called back and spoke with "Joe" [#134] who was nice at first, then turned nasty. He claimed that of 10 supervisors, none were available, and I could not hold to speak with a supervisor. While he initially admitted he understood that their website was causing the issue by auto-standardizing the address [makes sense for shipping address, but billing address - why?], and then tried to tell me I should update the ZIP code to make this purchase, regardless of the havoc it would wreak on every other auto-payment for the websites that aren't currently recognizing the new ZIP code. Dude, I get that it's a non-standard situation, but that does not give you the right to be a jerk to a customer. And the idea that no one is available or will call you back? Inexcusable! So, instead of getting my money, they'll get a bunch of negative reviews on how they treat people. Awesome marketing decision, Gettington!