Jay G.

Same owners of Wayfair and Joss and Main Folks Beware.

{ 13 comments… read them below or add one}

Mirvat S. January 7,2015 at 7:42 pm

The in-home delivery specialist team isn't professional at all. I have dozens of orders and thousands of dollars spent with wayfair/joss and main. I always call and complain about the horrible delivery service. I was given times and dates of furniture to be delivered where I have paid people hourly to wait at my house while I'm at work and there was no show. In addition almost everything that I receive isn't in bad shape or condition. One man named Samuel in the in-home delivery team said that it was okay that my $2000 armoire was delivery in a torn box where on side of the box was completely open and it was raining outside. He said that doesn't necessarily mean it's in bad condition. Would any of the owners/staff of this company want that item delivered to their home? The armoire had a broken drawer too. My integrity was questioned and I had to argue to get it returned for a full refund. Finally after he agreed to return it, I found out that shipping was charged and I had to call back and argue about that. I spent so much time and energy with this company, I'm sick of it. I do love their products online but the quality isn't always in the best shape. To top it off the delivery company and the in-home delivery team don't make it any better. My last episode was with a bench that had chipped wood. I decided to speak to Samuels manager, Scott who told me the chipped wood was natural imperfections. Lol, that's funny and he would return the bench deducting $151.00 for the cost of shipping. What happened to customer satisfaction guaranteed? The funny part is, I was requesting an even exchange for a good condition bench because I love the design of the bench. These people need to understand it's not all about he money and jumping to these solutions. We buy products because we love them and want them to be in our home. We aren't dealing with stocks here. I read the stories of the founders of this company. It seems like they are great entrepreneurs and I'm familiar with some of their past investments like iXL. I highly recommend they take another look at their in-home delivery team. I think I'm so fed up because I have been ordering items on a regular basis for about 9 months now since I moved into my new house. I quickly noticed the pattern in the companies flaws.

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China Copper mug manufactory November 3,2014 at 2:37 am

Dear Wayfair LLC:

It's really nice could contact with you. We are factory from China, specialized in produce Vodka copper mug, The attachment is our copper mug image, Could you kindly give us a chance send Free sample for you?

Looking forward your reply with many thanks.

Yours faithfully,
Jun

China Yongkang chuangxin commodity co., ltd

ADD:#** huangchuan industrial area, xixi, Yongkang city, Zhejiang province, China *******

E-mail:****@hotmail.com

TEL: 86-1585*****

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Josh Vieux September 25,2014 at 12:22 pm

IF YOU ARE TRYING TO REACH A SPECIFIC PERSON:
To get to the name Directory just press 0 a bunch of times this gives you the option to go straight to the directory and find just about anybody without having to deal with Wayfair's ridiculous system. I give them a 0 rating, they need to set it up in a different way.

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Glynis September 22,2014 at 2:21 pm

From Joss & Main to me after ordering 5 rugs they had for $45 each!
Dear Glynis,

We'd like to offer our sincere apologies that we've had to cancel some of the items from your recent order.

Over the weekend, we mispriced a number of products, displaying them at a price far below what those products cost. Because these prices were so low, word got around very quickly—and a large number of people purchased those items at the incorrect prices. We certainly didn't do this intentionally, but after much thought we have decided to cancel those orders.

Unfortunately, yours is one of the affected orders, and we need to cancel some of the items. We're truly sorry about the inconvenience—we on the Joss & Main team wouldn't like it very much if this happened to us as customers, either. While we make every effort to avoid situations like this one, occasionally we make a technical misstep and we hope you'll understand.

We've cancelled the items from your order that were priced in error. As a gesture of apology and token of our appreciation for your business, we've added a $25 credit to your account. We hope you'll be able to use this to find another item that you love.

If this cancellation means that any of the other items in your order no longer suit you, please go to your My Account area and cancel the remaining items.

Thanks again for being a member,

The team at Joss & Main
————————-
From me:

Talk about not being able to trust an on line company. This was my 1st order from you. When I called to complain Travis (x8076) said it was ridiculous of me to think you would sell me these rugs for this price. He also barked he wasn't going to argue with me and there was no need to speak with anyone else because they would tell me the same thing. Would not put a supervisor on the phone said they were too busy. This is the poorest customer service! Also tried to appease me with a $25 credit.
Looks like from the other complaints I would not have ever received my order anyway. This is a Wayfair Company and they own over 200 on line stores. I will never order anything from you. They have a policy they can change the price, refuse to sell to you at the price offered and that an email confirmation if your order does not guarantee the order or at the price you agreed to pay. THE most ridiculous thing I've ever heard! This policy is 100% company focused. They do not care about the customer. Go to a real furniture store and pay the price. At least you will get your items at the price advertised. This is a scam!

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Lydia Phillips September 18,2014 at 10:12 am

I ordered a dinning set on August 12th 2014 order *******642. On August 15th I received email from your company that my furniture is on the way. Today is September 18th and by this time nothing arrived to my address. I have contacted your company four times but did not find out where is my furniture. The only information I received from you is that your company is using the Home Direct USA delivery service and they should handle my order. If I know what kind of service I will received I will NEVER order anything from your company. Please, find and deliver my furniture in next seven days. If my furniture does not arrive in next seven days (in perfect condition) I would like you to give me my money back asap. Thank you

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Gloria saldiveri September 13,2014 at 3:06 pm

Order # *******561 is order # its a terrible way for accompany to grow I can understand all the complaints I had been trying to get something delivered the only good thing about this company is the girls that answer the phone Jenna Chloe, Birgette Katherine that's how many times ive called they are pleasant and helpful but still no item…….
Mr. Niraj Shah Mr. Nicholas Malone better get act together I will NEVER recommend or ever order again……….

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Tawnya Johnson July 31,2014 at 12:28 am

I placed an order (Order # *******972) on 04/23/14. The item was not listed at that time on backorder. I waited for shipment…nothing happened. Go back online to check order status, says backordered will ship on or before 07/30/14…3 months later… really? Last week I go on your chat customer service squad and I was told yes my chairs had shipped and I would receive a tracking # within 48 hours… no tracking number comes to my email nor do my chairs show up today as expected. I go back online today with another member of your customer service squad who tells me the order is backordered and will ship by 08/15/14. What is this mess of a business? I look online and you are still selling the same chair that I ordered but there is no mention of the fact the chair is on backorder and if you are lucky you might receive one after you've paid for it. Frustrated to no end over businesses like this who do business online with crappy customer service and websites that are untruthful. I will report to the BBB since you state you have Stellar Customer Service and A+ rating… judging by the other comments I've seen here I'm sure there are a lot of people who would beg to differ that one. I have the feeling on 08/15/14 I will get another response from customer service that my item is on backorder again. I have not waited several weeks… I have now waited several months… absolutely ridiculous! Never would order again or recommend to anyone.

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Glenn D. Gross July 24,2014 at 4:05 pm

Is there any estimate on the new delivery date for this order (Order #*******561)? I must say, I am EXTREMELY disappointed in the service I've received from Wayfair. I will neither be a return customer nor recommend Wayfair to family or friends and I will let my opinion be known abundantly over the internet. I am a member of a consumer panel and I will certainly use this unfortunate experience with Wayfair as an example of poor customer service.

I made your customer service representatives aware that I have Cerebral Palsy and that it was imperative that the bed is set up and ready by July 23rd. Without the bed frame from Wayfair, the new box spring and mattress I purchased from Sears would have to be placed on the floor since Sears removed my old mattress. By the way, Sears delivered the box spring and mattress on the day they promised and they were and hour early with their delivery! I did not want the bed to have to be on the floor since I have Cerebral Pals and I am unable to get up from the bed since it is too low for me to get up from. My wife now must assist me up from the mattress on the floor and now her back hurts from having to pull me up from the mattress which is on the floor. This was the last thing I wanted! Now, it is July 24th, and I still have no bed or expected delivery date from Wayfair! My delivery window was July 21 -24. Your company's in ability to fulfill its obligations has now not only impacting my independence but also is causing my wife pain from the strenuousness of having to assist me up from the mattress.

Please just provide me with a definite delivery date that your firm can abide by and have my bed delivered as soon as possible. Wayfair will not have to worry about me as a customer EVER again!

Dr. Glenn D. Gross

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Charles Akers July 9,2014 at 2:20 pm

What a terrible way to run a business. I ordered two awnings on June 21st. And was told I would receive them by June 26th, then I received a message I would receive them on June 27th. Then I received a message I would receive them on Monday June 30th. I was refunded a % for my trouble and received them late Tuesday evening on July 1st. The boxes were damaged and a part was missing. I was told I would receive the part by July 11th. AND today I received a message the order has been delayed and will not be shipped until July 21st. Four weeks since I first ordered these awnings. One has been installed and the other is still waiting for a small connector piece. I keep getting apologies but no part. Order number *******472. I have always ordered from Betty Mills in the past and never had this problem. This is the first time and most likely the last time I will order from you. Disappointed in your shipping and Wayfair team. Charles Akers.

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Kim Allen May 13,2014 at 6:32 pm

I have left an urgent voice mail message for Paul Drappy Vice President of Customer Service. This is in regards to order # *******361. Please contact Patty Helms at 972-816-XXXX. This is urgent, trying to get my delivery.

Thanks.

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Jeffrey freedman April 16,2014 at 7:51 pm

Dear Mr Shaw:

I was looking through jossandmain.com today and discovered an incredible light fixture from ELK called the Decostar fixture. I am interested in purchasing the 4 light fixture today.
Unfortunately it has already sold out. I then went to our wayfair.com site and it is on back order at wayfair. I also tried your new site birchlane.com and was unable to find.

I love your stores and am a big shopper on wayfair as well as joss and main, as are my family members. I would love to purchase from you and would be willing to wait until you had more in stock at the joss and main price which is currently $483. Approximately.

Please, if you or someone in customer care can procure me one at the sale price I would be willing to wait and purchase from you, as opposed to getting from another source.

I love all of your sites and have been promoting birchlane.com to friends and family on my facebook page as I know it is new. I wish you a huge success on this site as well.

I will try and contact your office tomorrow to see if you can do this for me. Thank you for your time and attention to this matter.
Kind regards,
Jeffrey Freedman
*******@aol.com
248-593=XXXX(h)
248-535=XXXX(C)

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David Clark April 8,2014 at 11:55 am

I have placed an order for an item that I was told would be delivered on or before 04/03/2014. Everytime I call or talk to somebody I am always told that they have to contact the warehouse and then nobody ever contacts me to let me know the status of my order. If i'm not going to receive my order I need to know so that I can find this item somewhere else with hopefully better customer service.

My Order Number: *******872

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Michelle Mai February 21,2014 at 3:32 pm

I purchased a bed from your company on January 21,2014 order no *******911. I only received one of two boxes of the shipment consisting of the head and end boards I have contacted your company on numerous occasions and each time they have assured me thart they would contact your warehouse and sip out the remaining parts. To date i have received nothing. I would appreciate your immediate attention to this matter.

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