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“I ordered a pair of boots for my daughter”

12/9/13

I ordered a pair of boots for my daughter. Quality of boots was poor- felt like cardboard inside, they also ran small. THERE WERE NO INSTRUCTIONS ANYWHERE AS TO HOW TO RETURN THEM, in box or on web. I sent a email asking how to return - no reply. Sent 2nd email, reply was - sorry it is to late for a refund! They only got me for $31, whoever it is a TOTAL RIP OFF!

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Vincent D. – NoMoreRack Rep Over a year old

Hi,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.