Jasmine R.

THEY ARE THIEFS! I tried ordering movie tickets to studio movie grill and they had a supposed deal where if you referred friends you're movie tickets would all be 4 dollars. I referred the friends and they never gave me the discount on the tickets. I then tried changing my order to more tickets and instead it refunded the whole thing even though I never asked for that. Then when I tried purchasing them again it didn't let me. I emailed them letting them know what happened and what I needed and they emailed back saying I needed to email them back some information before the groupon expired and I did. They didn't reply until a week later saying they couldn't give me the groupons because they had expired even though they were the ones at fault for not processing the order before... then I tried buying the tickets again through the site but they were more expensive. They marked one of my tickets as refunded and they refunded me NOTHING to my bank account! I have emailed them about twenty times regarding this and they always respond with the same thing. Its as if they just forward the email and sign it with another name to pretend its someone else talking to you. The last time they emailed they tried saying the reason why my purchase didn't go through was because you couldn't buy more than one movie ticket not even more as gifts and that it said so in the fine print. Well I checked the fine print and the q&a section and turns out you CAN buy up to 10 movie tickets at a time. They were just trying to fool me. I emailed them back letting them know this and emailed pictures as well and asked for my money they never returned. What did they do? They took away my groupon movie tickets that I already had and they refunded that money back but they didn't refund what they owed me that they had never returned. WHAT THE HELL IS THERE PROBLEM? I never asked them to do that! They have not contacted me back and I've sent about 30-40 emails in regards of everything and they only email back when they freaking feel like it.