My name is Jasmine I'm a real customer of tophatter and I have had 4 successful orders. I ordered makeup products vr glasses and a set of engagement rings and so far everything has been exactly what I expected. I had one minor problem with my 5 year old bidding on a toy with out my consent. I contacted customer service through email and got a resolution to the problem the next day. I don't understand why people don't like this site but so far I am more than a happy customer