JArjoije M.

I bought a faucet ( $55 w free shipping) on Aliexpress that leaked from the handle. Obviously wanted my money back.

Here the deal, tips, and what to avoid.

1. Shipping from China to USA is a whole lot cheaper than USA to China. So returning a faucet with tracking is more than $30
I negotiated a partial refund, $35, which is fair in my opinion. This is cheaper than boxing it up and shipping it back to China.

2. Do not click the big button that asked if you have received the item. I imagine that this ends the transaction and you can not open a dispute.

3. Open a dispute - choose a fair refund amount and choose that you do not want to return the item. Get a video of the damaged item for proof. Post the link on the message board in the aliexpress dispute message place. Or if its under 2mb then probably just upload using aliexpress. It will always ask to upload some proof so I just provided a picture. And linked the video to medaifire which they ask you to use. My example is here http://www.mediafire.com/watch/jfuq3qkrppxax6d/faucetleak.mp4

4. The seller will usually deny your first offer of refund. I went down to $32

5. If you ever click the modify the dispute and then click cancel or back button on your browser, it will erase what you had in there and put your partial refund to $0.00.
I had to quickly put back the paritial refund amount, info details, video link, upload pic. Again. I'm not sure if this would have ended all dispute if seller would have quickly accepted the $0 partial dollar amount.

5. Here is the communication between our conversation. Top is newest so find and start at the bottom.

Wen mian dai
Thu Mar 06 19:32:16 PST 2014
Hi friend
That is ok, we have refund 33USD to your account, you can check it, if no problem, please help me leave a 5 stars positive feedback, next time you come to my store, we will give you best discount
Regards
Alice

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Thu Mar 06 15:44:29 PST 2014
I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.

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Wen mian dai
Thu Mar 06 04:22:39 PST 2014
Hi friend
That is ok, no problem, you can tell me your paypal account, we will refund to you
Thanks
Alice
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Jason
Wed Mar 05 23:17:13 PST 2014
No thanks, the video clearly shows that it leaks very bad. I do not want to spend time to fix it. I do not have time to wait for parts. I do not have time to fix it. I have lowered the refund to $33. If I receive the refund, I will give you 5 stars.

Thanks

Jason

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Wen mian dai
Wed Mar 05 22:56:53 PST 2014
Hi friend
We want you can used the item, we will send the parts or now we will refund 20USD to you, you can help close the dispute and leave a 5 stars positive feedback, how do you think?
Alice

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Jason
Wed Mar 05 22:30:00 PST 2014
No thanks, I would have been very pleased if it would not have leaked. I do not want to spend time to fix it. I do not have time to wait for parts. I will lower the refund to $33. Is this ok?

Thanks

Jason

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Wen mian dai
Wed Mar 05 22:02:17 PST 2014
Hi friend
Thank you very much for your video, we will send the parts to you, you can install it, after you received it, we will refund 10USD to you, how do you think? Please let me know, we can help you solve the problem
Thanks
Alice

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Wen mian dai
Sat Feb 22 16:40:23 PST 2014
Hello friend

Thank you for your purchasing, I appreciate your business!

It's our pleasure to do business with you and we hope you're satisfied with our products and services.

If you have any problem, eg delay deliver, feel dissatisfied about products, please don't hesitate to contact us, you just need tell me your request or question according here or ebay Message, we will try our best to assist and resolve all you problem about order.

If you satisfy with our service, Please kindly leave us a five stars positive feedback. Your recognition is our motivation in developing our business to serve you even better.

Our email address: chaomei@*******916.b.qq.com

Best regards

Alice
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6. Do not let them refund with paypal. This will allow them to use it with seller protection. They can easily open a dispute with paypal and get their money back no matter what. Paypal also charges fees. The seller will also have you email address.

7. Simply say what I did - " I do not have a paypal accout, I paid with a credit card. Refunds are issued based on the payment method used at the time of purchase.

8. The refund shows $33 in aliexpress. It has not shown on my CC statement as of 1 day. I believe if I accepted a parts shipment to fix it, the parts would never arrive and my dispute time would end, or worse, would fix the problem. Nor did I want to spend time to take apart a faucet and try to fix it.

Also, I did not have to escalate the dispute. I do not know how that goes.

This is my last experience with Aliexpress. I hope you don't even bother with them.