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Jan S.

Contributor Level

Total Points
81

1 Review by Jan

  • LiveCareer

1/8/16

WARNING! SCAM ARTISTS! CROOKS! THIEVES! NEVER USE Livecareer.com!
I used Livecareer.com once assuming the one and only transaction was complete.
In September of 2015, I purchased a resume template from Livecareer.com for $2.00.
I downloaded the template and used it to create a resume for my step-son, thinking I was helping him in a most loving and caring way. I made the resume and thought the transaction was concluded. Recently I was reviewing my Visa bill and discovered that Livecareer.com has been charging me $39.80 a month for the last 5 months (I was only on the site once to make that one resume.) They are not up front regarding the monthly renewal. In fact, I would never have purchased the product if I had known about them and their unscrupulous practices. I have since then searched the internet and have found many, many others who were scammed monthly fees by Livecareer.com. I called Livecareer.com and was told that the two week subscription ( I was unaware of) automatically rolls over into a monthly subscription. I was on the site ONE DAY. When I was making my purchase this monthly subscription was not evident. Why in heaven's name would I want to purchase a monthly subscription to do my resume over and over again? I am NOT stupid, but felt that way when I discovered the credit card charges. I called the company and was told to re-read the fine print! Customer service reps must have had many calls regarding this, they have their lines memorized! If they cared at all about the customer they would return fees that were charged to people's accounts! I think Livecareer.com steals money from honest people trying to better themselves.
I will surely make sure everyone I know does not use their services.
I would like this money back, but more importantly, I want this company out of business because of their scam they call a business. Now I am trying to work with my credit card's customer service to get this issue resolved and my money transactions negated. By the way, there was a language barrier at the start of the conversation. As we continued the service representative (and I use that term loosely) became more and more fluent and understandable. Was she trying to scare me away at first by being hard to understand?
I wonder. I asked to speak with her supervisor. She said her supervisor was in a meeting and could not be disturbed. Later in the conversation she said he was out of town. Later she said he would be out of the city for a week.
In summary, WARNING... Live career.com = SCAM ARTISTS, CROOKS, AND THIEVES.

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Laura T. – LiveCareer Rep

I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

I apologize if you did not have the best customer service experience, we are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues, you can check you inbox since I already send you a private message to see if I can be of further assistant or you can email us at customerservice@livecareer.com.

Best regards,

LiveCareer

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