Janna R.

I have sent 3 bags into Thred Up over the last couple of years. For the first bag, they itemized each item and told me how much I got for each item. While it wasn't very much, I appreciated knowing what I got per item, and then could compare that to the amount they sold the item for. For the second bag I sent, they stopped doing that, which irked me so I wrote an email asking for itemization amounts. They eventually complied, but I became wary that it would be easier for them to get away with giving next to nothing for your items and unless you kept track of what you sent in, items they don't accept just "disappear" or are "donated" unless you send in the card to keep track of your items and you pay to have the things returned. Reading other reviews, I wonder if they even are all donated, or end up being sold in other ways.
With my third bag, they accepted a third of what I sent, and never said "these were the things we couldn't take" -- curiously one of the things they didn't accept was a Gymboree brand knit outfit with the tag still attached, in perfect condition. Everything I send is in very good condition and brand name. They have never seemed consistent in their payouts, or what they accept. Some of the things I see for sale are Cheap and worn looking Target brand or Old Navy, for example, and they ask near to the price you would pay for the item new. Yet then they won't accept better brand named things in almost new condition?
Also, they put a BCBG dress of mine on consignment for around 50$, it didn't sell, and so they kept it (I didn't want to pay the 14$ fee to get the item back). Couldn't they have just put it into the normal "pool" of clothes and sell it like that and just credit me? I ended up just "losing" that item.
I clicked on the link in my "processed items" email of each thing they accepted this 3rd time around to see what they were selling it for. Of what they accepted, it added up to be 106.41$. I got 21.18$ for it all, which is almost 20%. I also think that when they tag things with the "Tiny Flaw" astrix, the majority of the time it's so they can have an excuse to rip off the seller by giving them next to nothing for their stuff. But then they still sell the item at a high price, getting a very large profit margin on it. If they only want high end brands with tags attached, they shouldn't advertise as a consignment/second hand company.
While I have bought a few items from them when it's a good deal, I still feel pretty guilty about it, knowing how they give sellers hardly what they deserve. I do know that I'm done selling on Thred Up, I just don't trust it and I feel like they truly take advantage of people.
From now on, I will bring my clothes to our local consignment shop, where I get 40% of the sale (once sold) and I know it's helping a local business. While its harder than throwing clothes into a bag and giving it to the mailman, I at least know I'm not getting ripped off.
I hope most people will catch on to the scam they seem to be running and they will at least start crediting people honestly.