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Bought an item on 11-2017, it never came. Was told they would resend, but they never did! Was then promised a refund and now since over month every day i get the same lame text that they will refund in 2 days.
Stay away from this horrible shop
Ordered in stock item on nov 4th and payed extra for 1 week delivery from an European warehouse. Received a tracking number on nov 5th that turned out to false. No info up until now.
Contacted Gearbest on nov 17th and was told the item was shipped. On nov 19th they asked me to wait for a few more days. Didn t here from them again.
So i have cancelled my order and filed a PayPal claim.
STAY AWAY FROM GEARBEST!
Dear Jan,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
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Dear Jan N，
I am very sorry to see this reviews,
Please is there any possible to update me your order number and email address? So that i can check the details and supply you a solution as soon as i can.
Thank you very much for your patience and looking forward to see your positive reply.
Tomtop.com