Jan L.

Purchased what was supposed to be a new, authentic Roberto Coin gold & diamond bracelet. It arrived packaged in a flimsy plastic bag--not the box that all new Roberto Coin jewelry is packaged in--and had no papers to attest to its authenticity, which also comes with all Roberto Coin jewelry. There is also a small defect in the bracelet. I have tried working with customer service, which has been not only frustrating but useless. It took three emails to get them to answer the question, "is this a new, first quality item", and then they only answered that it was not a pre-owned item. I have received no answer to my question asking if it is first quality. As to why it came with no box or papers, I was told that the description did not indicate it came with these, and I would just have to take their word that it is authentic. At best I believe I was sold a "second" or at worst a "knock off." This was an expensive mistake; one I will not make again. I will no longer be purchasing anything from Gilt.