Jan J.

Be very careful if you chose to shop at this company, I bought a NEW Lenovo A916 mobile phone from them and it did arrive according to the agreement, within 3-4 business days. But, they send the phone from Hong Kong, instead of sending the phone from Poland, as promissed by the customer service staff - european customers should have their items sent from the warehouse in Poland.

But, its neither NEW or in original condition as from factory - The Firmware has been modified to work with other countries than just China(this model is, according to Lenovo, only ment to be sold in China - Information that were not revealed before purchase) - besides that, there has been added spyware, adware, keylogger and bloatware to the firmware so some cybercriminal can spy on you can get all your passwords and banking info - And its not Lenovo that has modified the firmware, but some unknown third party.

Another evidence that this phone has been modified and is not original from Lenovo's factory - Lightinthebox has added their own shopping Apps - Lightinthebox App and Mininthebox App.
Thereby this is NOT a NEW product and its not allowed to be sold as such, nonetheless that excactly what the company has done!

Also, they have transported a product filled with spyware and modified firmware across international borders.

Its no use to factory reset the phone, since this just re-installs the spyware, adware, bloatware og keylogger. Its implemented in the recovery too.

When I asked for a replacement, they only gave 1 option for help - they wanted me to send the phone to their warehouse in Poland, and claimed it were so they could examine it - I said No thanks, and demanded that they shipped a NEW CLEAN phone before the other one were returned to them.

I would not give them the opportunity to cover their tracks and destroy evidence before I recieve a NEW CLEAN phone.

Its stated in their shipping document that their warehouse in Poland has no technical service - so how on earth would they be able to examine the phone in Poland, if they don't have any technicians?

Also, they wanted me to pay for the shipping to their warehouse - I said No thanks - since the delivered product are not as indicated before purchase, its the sellers responsibillity to carry all cost of return, not the customers. That is EU and danish law.

Lightinthebox closed the Ticket I used to communicate with them, so I couldn't get in touch with them anymore - and then re-opened it after my review at Truspilot.com - where they replied that I should contact them and they would help me - but they still don't answer when I ask them how they can help me.

So stay away from this company.

BTW: www.mininthebox.com is same company