Jane W.

I paid for a gig. The seller cancelled on the day the gig was due to be supplied. (5 days after payment. No prior warning given that he might not be able to fulfill.) Refund was not automatic, I had to write to customer service who very kindly (sarcasm) reminded me that there was only a certain number of refunds allowed. I still had to pay a 50c processing fee even though my time was wasted and the order was not fulfilled. There was no recourse for the seller - because he cancelled there was no way to leave feedback.