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I had booked the super 8 in Ticonderoga, NY... but ended up having to cancel 5 days before... after I canceled it with Booking.com... the next day, I get a call from another motel telling me that Super 8 was overbooked and I was being sent to their motel... to make a long story short... I decided to look up reviews about Booking.com and found out that they never cancel the hotel when you asked them to... well... so I called the hotel direct and lo and behold... they still had a room booked in my name... so I would have gotten charged for the one night... I will never use this company again and certainly won't recommend them to anyone!
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Hi there, I'm so sorry to hear about your continued dissatisfaction when using our services. I completely understand your situation here. Can you please provide me your booking number? I'll make sure to check what has happened. Regards, Chloe Customer Service Team