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My shipment arrives. One item missing, the other was supposed to be a monogramed tshirt. Wrong initials. What a joke! So I don't even wear it. Tried emailing them, no response. My bank IS going after them. A very reputable bank and no messing around. By the way I cold not locate a number to get a hold of them.
So they responded so the public will think they are a great company but they never responded to my ticket that I put in. Funny. They are not going to resolve anything. My bank is the one that is making sure I receive the money back. If they do correct this I will be sure that I post it. I would make that right. So bring it on Dress Lily!
Janet G.'s review of DressLily earned a Very Helpful vote
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Janet G.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service