Jane S.

I ordered 2 tickets to an event on Saturday night and purposely select tickets that were available for Instant Download. About an hour after my order, I received a call from Ticketsnow letting me know that the tickets were not an instant download and that I would need to go to the ticket broker office to pickup as it was too late to UPS the order to my address. There were no comparable tickets available in terms of cost and Ticketsnow refused to waive the fee for tickets if I were to upgrade to the next available (nearly $50 ticket plus fees). The representative had minimal customer service skill and made no effort to rectify a situation that should not have happened from a so-called reputable broker. Have zero confidence in this seller, cancelled my order and will never use them again. Buyers beware!