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Booked hotel for New York in June and had contacted them in regards to changing my booking. They came back almost instantly to state I had to cancel and rebook. However my hotel in NYC is closed due to coronavirus and is not open on my booking dates. I have contacted them 3 times looking for a change to 2021 or a refund. They have come back to me within an hour with a call, an email and then confirmation of refund, and already processed my refund. Great service thank you.
Jane M.'s review of Getaroom earned a Very Helpful vote
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Competitive pricing and straightforward booking process. Simple user interface that was easy to...
Hi Jane,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating. Thank you.
Sincerely,
Getaroom