Jane D.’s Reviews of Adore Me & more

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Lingerie

7/6/15

Adore Me takes your money and does not give it back.

If you sign up for a VIP membership you read all the benefits, but of course, not the fine print. Because you automatically assume that the site has good integrity. Well you were wrong.

Each month they take out $40 to turn into store credit. Great, you realize that and you go ask for a refund. They remind you you have 30 days to do it. Ok. So you ask to be taken off of VIP, you do not want $40 a month in store credit, ok the rep does that. The next month, another $40 taken out. You call, the same thing. This happens over and over again they DON'T TAKE YOU OFF OF VIP. I had to cancel my card because the their impotence and immoral burglary.

I don't want a copy and paste response from your rep saying, there's two options blah blah blah, 10 minute wait on the phone. No. There wasn't always a pay as you go option, AdoreMe included that after so many people complained.

The terms of the membership are ABSOLUTELY NOT clearly stated.

If I didn't get a refund within 30 days they, would turn it into store credit, that is store credit indefinitely. They do NOT give you your money back no matter what. The sales reps do not have that power over the phone. They take your $40 and it goes right to the company. Now I am forced to buy their products. How is that moral at all?

Not only that, to even look at their collection, you must create a membership or sign in. No one wants your spam mail, Adore Me. Please make some serious changes about refunds. It is so immoral what you're doing, you guys are robbing people.

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Adore M. – Adore Me Rep Over a year old

Hello Jane,

We are terribly sorry to hear you had an unpleasant experience, however it appears there was a huge misunderstanding.

First of all, all customers are given both VIP and Pay as you Go options at checkout and the terms are explained on the same page. Moreover, if you cancel your membership and you receive your confirmation, there are no more monthly charges for store credit. Please send us a private message mentioning the email address associated with your Adore Me account and we assure you we will investigate whether you have been misinformed by our representatives.

Also, all customers can simply cancel their membership online, by accessing www.adoreme.com/helpdesk; it is not necessary to contact us by telephone.

In regards to store credit beyond 30 days, customers are given the option to send an email to our claims department at claims@adoreme.com and request a refund, explaining the case and why they were not able to place their request within our 30 day limit. We will send a response within a maximum of 10 business days.

That being said, we apologize for any inconvenience this confusion may have caused you. Please let us know if you have any questions, we’d be happy to help!

Best,
Adore Me
help@adoreme.com