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My experience has been that JTV uses extreme unrealistic magnification and lighting to enhance the products when exhibiting products. Therefore, there is great disappointment when getting the products. The products are much smaller or not as colorful with poor quality than shown. There is real danger in buying the gem parcels. There's a reason that JTV puts "not returnable" when selling the parcel. The presenters lie. In the parcel, they present a variety of gems with a lot of them large 8-12mm but when you get the parcel you get tiny tiny 2mm or less gems and there is no presence of the larger gems. The gems in the parcel are UNUSABLE. The customer has no recourse for return/refund because they are told when purchasing the parcels "not returnable." JTV knows they are going to cheat the customer. The parcel that is exhibited by the host is not the parcel the customer will receive. The jewel school host lies pathologically. All of the merchandise shown is exorbitantly priced. If customers would do research they could buy the same merchandise on eBay or Amazon for a half or a quarter or less with triple or quadruple quantities.
Jane D.'s review of JTV earned 5 Very Helpful votes
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Hello Jane, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We’re sorry the item seems smaller than what you saw before buying. We have the sizes for all our items listed online on jtv.com under the “Product Description” section right below the photos as to be completely transparent and informative to our customers. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. Thank you.