jane d.

I could not recommend this company. I chose to purchase Alain Mikli 1010 eyeglasses from them. They were not the cheapest, however, their site at the time of purchase indicated FREE SHIPPING BOTH WAYS. Based on the fact that they covered return shipping if I wanted to return, I decided they were the cheapest option.

On receipt of the glasses, I chose to return them less 15% restocking fee.
When I contacted them for the RMA and return shipping label - they told me that return shipping was my responsibility - when I referred the customer rep to their own site which indicated it was their responsibility - he argued with me and finally told me to cover the return shipping costs and they would refund them back to me.

REceived my Paypal Receipt for refund and I am convinced this company is not operating honorably. They did not refund my shipping costs - and refuse to answer my emails.

At this point it is not so much the $10.00 shipping fees - it is the dishonesty and fraudulent manner in which they operate their business that compels me to write this review and push for a refund.

Do not do business with this company.