Now, before I start I would like to get this out! H&m goes through various locations. As I was tracking my shipping, I realized that my package went from a place that was father then were it was in the update example how did it go from ny to Hawaii ( ex). Now i don't know if living in nc is a reason I never have problems w shipping but I realized people who live in like la or ny usually don't have the best experience w shipping. I called the customer service 3 or 2 times and they were extremely sweet and caring she even lead on a conversation while she looked for my package and he also made me feel comfortable calling & shopping with them again. I really do appreciate it Because I don't really like online shopping. Not that I've had a problem with shipping ( never did) but I'm afraid I will. I just want to say it went quite faster then I thought I ordered it on Saturday the 6 got the email that they shipped it on the 7 tracked it every since then & 3 days later it's at my local post office I'm expecting it tomorrow. Hopefully I'll have this luck again, also I've read many reviews my concern was shipping I wanted my order before Valentine's Day and I'm so excited that I'll be getting it happy customer hands down.