Jamie H.

THIS COMPANY HAS NO CONTROL OVER THEIR MAILBOX OPERATORS!

Anytime Mailbox uses subcontractors who operate the mailboxes around the country. You then are able to select a city/county and address for your mailbox. This works fine, until the mailbox operator does some shady business, at which point Anytime will give you the run-around about how they are trying to contact the operator, or are negotiating with the operator, and then they just wait for you to give up.

Specifics if you're interested: I requested that a standard mail item (not a package, just a letter) be forwarded to me in Portugal. Something I have done with them before, which cost about $8 through regular mail (already more expensive than it needs to be, but I understand that I'm also paying S&H fees here). Inexplicably, the mailbox operator decided that the cheapest option this time was to use the most expensive FedEx option available and to charge me $154. I contacted customer service, they told me that according to the mailbox operator, overnight FedEx is the cheapest option based on where I live -- a complete and total lie and easily disproved based on the fact that they had forwarded my mail previously.

When I pointed this out to customer service, they claimed to be trying to contact the mailbox operator. I contacted them again a few weeks later, they claimed to be trying to contact the mailbox operator. I contacted them again, they asked me what I would consider a fair resolution that they could take to the mailbox operator to "negotiate" a resolution. They said they would get back to me. They did not.

This incident happened towards the end of February. They have simply stopped contacting me about it at all (I assume that they hope I will just go away).

The fact that I am trusting this shady mailbox operator to open my mail, and the fact that there is absolutely zero quality control or accountability to the main company is extremely concerning to me and I will be taking my business elsewhere.

I write this in hopes that I save someone else from not only the hassle of this type of incident, but the further pain in the butt of having to change addresses again...

Edited to add:
The company responded today by sending me an email transcript of a chat I supposedly had with them. I did not chat with them today. The "transcript" is in fact copy/paste complete sentences from my emails and from my post here with a customer service agent pretending to respond to me.
I'm not sure how much more fraudulent a company can be than that.