I'm a guilt VIP member they caught the nor program and I'm still treated terrible
I ordered the couch that was six weeks for delivery on the six week they told me the product was never available to begin with that's after they charge my credit card
I then ordered a bed the six week when it was supposed be delivered I called to ask for that was the next plane to me it wasn't available either and was never made to begin with. Turns out it was available and they did ship it well after the date they canceled the order. They were very generous with a $50 credit LOL. Problem is I ordered another bad taking this one wasn't available now I have an extra one I have to deal with returning to these losers
I ordered light brown leather chairs they showed up almost black when asking them about it they told me it was imperfection in leather like I was some kind of idiot. They play these games knowing that it's not likely that you'll return the furniture and that's how they keep their high margins it really should be illegal
Hi James,
This does sound incredibly frustrating and I am so sorry for any and all inconvenience! I will definitely follow up with our vendor management team regarding the delays and cancellations. If there's anything else we can help with, please provide us with your order number and we can certainly investigate further.
Chat soon,
Laura - GiltService