I needed a Samsung OEM refrigerator filter. The description on this vendor's website made it pretty clear that they had just what I was looking for. Given my suspicions of many online vendors, however, I called to make sure. I was told that the filters are OEM Samsung. Shipping was quick and the filters arrived today. They are not Samsung OEM. It is not worth returning them given they really do appear to be the equivalent in terms of NSF/ANSI standards compliance, fit, and mechanical integrity - assuming the claims of compliance by the manufacturer (at least a USA company and not Chinese) are true!. I suspect that a letter to the FTC and would force the vendor to pay the freight for return under these circumstances and likely require the vendor to amend its online product description. Bottom line: Is it worth the time to get into this over a product that is only a few dollars more from this vendor than others for similar aftermarket products -- and very likely is the equivalent of the desired OEM filter? Probably not, but the misleading website information and dishonest response by telephone suggests the company is not one worthy of my future business. Sure, all this could be my misinterpretation of the website information and a badly informed young employee. That's not something I need to fret over, however. These things should not happen and if they do then it's on the vendor, not me...
Hello James T.
Thank you for your purchase here with us at FactoryOutletStore and sincerely apologize that you were not happy with your Replacement Filter purchase.
We welcome the opportunity to assist all of our Customers and see that since you placed the order via our online shopping cart you have not reached out to us to alert us of your dissatisfaction.
One of our US Based Customer Service Representatives will be contacting you immediately to facilitate the return of the item without cost to you.
If we are unable to contact you please feel free to reach us at 646-367-6141 Monday thru Friday from 9am to 4pm Eastern/Standard.