They have VERY VERY BAD Customer Service, They do not LISTEN, and TALK DOWN to the CUSTOMER. When they would not listen or work with me I had the shipment re -routed back to them. They got angry and charged me for shipping. This is CREDIT CARD FRAUD, The item was never received Their POOR LOGISTICS is not my problem! I'm filing a FRAUD COMPLAINT WITH MY CC Company. THEY DON'T CARE!
As explained to gentleman, shipping charges are not refundable (as stat.ed in our policy document on the website where his order was placed) when there is no problem with the product or delivery. It would be his responsibility to return the merchandise, but he re-routed it. We paid for the return shipping cost and only charged him for the outgoing shipping cost. The merchandise was to arrive within our guidelines. The total cost of shipping both ways was split with Eastwood paying 2/3 and customer paying 1/3. There is no fraudulent transaction here.