I emailed them for a week regarding a bug issue on their website and they ignore your emails. I'm very disgusted with them. I sent in 7 orders to them during the past month. Only 2 of those orders I was paid the promised quote. In all they shorted me 73.63. I go out of my way to make sure most cd cases are intact. Perhaps there were some errors but so many? Do they compensate when i send in items that are newly shrinkwrapped? Most likely not.