James B.

I have read a ton of these reviews and I'm mind blown because I order from woot all the time and got the same level of customer service as Amazon provides the times there were problems they were resolved in one chat and I couldn't of been happier and tell everyone about woot on the daily…one problem I realized that woot was charging me shipping even though I am a prime member (I was using klarna or Sezzle so I'm guessing this somehow was the issue) the rep looked into it and refunded (not store credit but original payment forms) and the money was back on the debit cards I used to pay no problem. One other big problem was I ordered my appleb AirPods Pro after a week one of the headphones stopped working I reached out to woot and they gave me a partial refund if I kept the headphones well I bought them new and they arrived new so I did and called Apple. Apple sent me a return box and fixed the headphones and I had them back and working like new all in less than 5 days so basically the money woot gave me back was a bonus and I ordered a origami book shelf that's normally so costly and I got it and it's the most awesome piece of furniture I have ever bought the only thing I can suggest is read the fine print know what is refurbished whats new what's a open box and if you have a problem message them immediately and all this waiting on emails to chat to them I have no clue what that's about when I needed help with a order it connected me to a live chat I waited one minute and someone was on the other end to help me people especially with technology tend to blame there lack of knowledge on how to properly use stuff on the company or the item when it's really user error let's admit it there's some stupid people in this world take it into consideration you can't make everyone happy and some people are gonna go off just because there life sucks or they are trying to get something for free just be cool when you talk to any customer service be nice and understanding and maybe just maybe the person helping you will go out of there way to help you personally from me I am about to order more from woot now and just so you know I'm not a fake review I have included screen shots of my screen of my orders so you see I have a real shopping problem lol