CVS makes a lot of money from filling prescriptions. When I used them for about 15 years I noticed a significant decline in their service. They have only one pharmacist on duty with minimal to zero assistants. I felt as though they made enough off of filling just my many scripts to justify hiring some help. We are currently visiting our daughters here near Austin, TX with our other children and most grandchildren planning on being here as well for Christmas. I called a local CVS twice and was put on indefinite hold. I finally called Walgreens and actually got to speak with someone whose first language seemed to be English. I do not plan on using CVS again for the rest of my life. When it started getting ridiculous near our home in Florida was about 3 years ago. I no longer do business with CVS of any kind.