Jam D.

Dear Jam:

I received your complaint to the Sitejabber.com page for Spokeo, on December 21,2023 regarding our service, and I am happy to assist in resolving this matter.

I'm sorry to hear this. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials or services that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.

Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to customercare@spokeo.com with the subject title of “Sitejabber.com Review Site Complaint”:

- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged

- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)

- card type(s) (Visa, MasterCard, etc.)

- any other email address(es) (other than the one used to contact us)

- if PayPal, the email address associated with the PayPal account

- exact amount(s) charged and transaction date(s)

Once the account is located and verified, I'd be happy to assist you with your concerns.

I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.

Thanks
-Spokeo Customer Care