Jaime S.

So I went to order a pair of boots, lured by the 75% off discount. I knew that I was getting a kind of 'club' membership by doing so, and I was aware that someone would be taking money out of my account each month if I didn't order something and forgot to tell them so. I figured I would order my item and then cancel my account. When I called the company later that day, they said that my order hadn't gone out, yet, and that the discount was only for members of the club. Honestly, this is fair enough, so I didn't sweat it much, though I was disappointed.

I didn't like how they asked multiple times what they could have done differently and if there wasn't anything they could do to induce me to stay. I felt like someone more socially unsure could easily be pressed into agreeing to spend more money, but I guess that's business. I'm not sure what people are talking about regarding being kept waiting on the phone; the entire conversation took five minutes and I waited maybe 30 seconds for a human to pick up.

On the whole, I feel like I was treated fairly, and that if you have enough disposable income to want to purchase from them every month it's probably a decent deal. If, however, you wanted to 'try them out' and expect to actually be able to then cancel your membership, you're going to have to remind yourself (maybe when you get the package?). They are not doing anything illegal or immoral, but they're clearly counting on you forgetting that you have the service and getting charged in perpetuity. But again, that's the nature of the service. You have to be aware of what you're taking on.

For those who remember Zappos before the Great Buyout, you may remember being able to see which items had been discounted most. That was one of the most fun things about the site, being able to automatically see which items had been discounted over all others. That option was removed.

Service is still the absolute best. <3