Jade F.

I run a small vegan lip balm and soap company, and was looking to find a supplier of ingredients.

Unfortunately, I found Barbara.

"Please DO look for a new supplier, especially if this is how you do business"

I wish she would've stated this earlier! I had been mistaken when they took about 6 days to process my order, and even longer for my order to arrive. I was under the impression it would be sent here in 48 hours. The statement read that it ships ground to 48 states. Simple mistake. My bad. But Barbara had so much more to say to me via email than I asked for. She was rude, insulting, and, tellingly, upset at me for this mistake. I asked GloryBee the same few questions, and was treated like and human being who is trying to do business.

" You misread it, and I'm seriously upset that you are accusing my business of your inaccuracies of reading our website."

I would be upset too, but I wasn't accusing her business, I was stating that UPS or her business might be implying false information on their site. Plus, if I was 'accusing' her, do I, the customer/small business owner, need to hear that via email?!?!?

Barbara thought I did.

The only thing "organic" about my experience with this business was the intensity of HER dislike for my misunderstanding!
I highly recommend GloryBee over this company, solely for the customer service.

Barbara was very rude, and unfortunately that has consequences these days. She should stop doing customer service, if her emotions aren't going to be contained for the sake of good business practice. And if she IS going to continue customer service, then she should close down her business, and just focus on being kind to complete strangers.

"Please DO look for a new supplier"

Truer words were never more angrily typed.

Turns out I was not the only one who had a bad encounter:

FINALLY GOT MY PACKAGE (which looked like it come out of a dumpster and was about to fall out of the bottom)...

BY FAR THE WORST QUALITY OVER OXIDIZED ESSENTIAL OILS I HAVE EVERY PURCHASED!

WHAT HUGE WASTE OF MONEY AND TIME!