jade b.

Horrific experience with the worst group of staff i ever came across. Order is EC*******. Bought a pair of sunglasses that came scratched. Called and emailed them on the day i received it to inform them. Was asked to return which i did on the exact same day i got it. Received an email a few days later informing me that they cannot accept the item as it was scratched. IT CAME SCRATCHED! Its now almost a month and still no refund or assistance? They cost almost 500 euros and you want me to accept them scratched? Horrible company

Its a very reliable seller. Their goods and products were very nice although I had to pay for shipping which was their only downfall. When they didn't have some items ready for me they sent me some so I didn't have to wait then sent me the rest of the order when it was ready. They sent me a tracking number which actually worked.
On my second order they sent me my products and it actually came to my apartment but I must not have seen the missed post leaflet but they still gave me my money back even though its my fault.
They have the best reliable customer service. They reply to you within 24 hours and actually give you good answers and are very polite.
This is one of the best Chinese websites ive ever shopped on.
I definitely recommend this website.