I bought an item January 27,2020. I received a personal email the next day from seller asking to loan her money and she could pay me back and also if i could say i received my item on paypal so she could get the money from the item I bought right away. She also said she would be shipping my item out the following day, today is February 21,2020 and i wrote back 3 times on personal email and 3 times now on artfire. Where can I resolve this? Your site is confusing and I can't find help for this matter. Awful experience all around!