Jacqueline G.

In the fall of 2013 I did some rapid-fire genealogical research towards my sister's 40th birthday, to gift her a fuller tree. I used several sites including fold3.com, rootsireland.ie, & ancestry.com. Re: ancestry.com, I took the 14-day free trial, cancelled on Day 14 and had no troubles. However, I did begin to see $7.95 charges this spring in reviewing our 2013 charges for archives.com. I do not have any record (neither email confirmation or registration, any emails thereafter from them re: marketing, nor any cancellation emails... neither any records in my Password Wallet) of having registered with archives.com. NONE.

They claim I did. They have a date, a mere 2 weeks out from my sister's birthday, by which I had completed my work for the season. At this point, in April, they only allowed a one-month refund of THIS month's charge, but said Monthly Memberships Are Nonrefundable. I understand that, for someone who registered intentionally--which I did not. It is in the fine print. That is all well & good. BUT, I did NOT ever register for a monthly subscription, nor do I have any evidence of having registered for a short-term trial.

I suspect that their partner, ancestry.com, shared my information, or that via ancestry.com I referenced an item on the archives.com site, and thereby the two accounts linked in some way, yet I did not click the archives.com button.

Regardless, it would be no skin off their nose to give me the 8 months' refund, when their records can surely demonstrate that I have NOT used their site at all since August 2013. So, what's $60 to a massive company? Apparently, it's a lot, b/c I cannot get it back.

DO NOT EVEN GO TO THEIR SITE. I am terribly disappointed. I agree with the reports below mine that something is rotten in the state of Utah.