Jacky S.

We booked a wellness hotel in Belgium on 5.8 km from a village where we wanted to go shopping.
My husband forgot his swimwear so we bought a pair during shopping and looked forward to go to the hotel for some nice hammam treatments and bubble bath.
However The hotel was not 5.8 km away but 48 km! When we arrived there was nothing!
The hotel owner had a daughter with a beauty center on 2 km distance.

After calling booking.com they wanted to relocate us and offered us another hotel.
After reading the reviews and seeing the pics it was really not attractive. Because of the holidays there was nothing available. Booking.com offered us to pay the costs of the hotel as well the gasoline (400km to Belgium and 400 km back to Holland)
We arrived home at 23:00 and the next morning I checked my mail.
They told us that we had to contact the hotel owner ourselves to get a refund of 40 euro's!
The hotel costs were 95 per night! And what about the gasoline for 800 km? We sent all the pics and bills to booking.com and still hope to get a refund! Horrible vacation!