I had Dish for a time and then I closed out and my service was stopped in a matter of a day or less. Then I got a bill for the next month. When I inquired they said they had switched carriers and that I had to do it through Sprint. I called Sprint and got run around and around and around and back to Dish and back to Sprint and this went on for HOURS per day for a couple of weeks. I thought I was going to have a stroke at times. One time I literally told my story through FIVE transfers and the fifth guy actually knew just whom I needed to speak to and transferred me to... the first guy. This went on and on and finally Dish said it was okay, forget about it. Understand, my SERVICE was disconnected all this time. One person felt so bad she put me back to the CEO office and the exec only wanted to talk about WHO let me get back there to him and, yes, it made perfect sense to him that they could understand my disconnect notice well enough to cut off my service but still charge me.
About 5 years later I moved and tried to get Dish installed. They had me for TWO months back bill... they never had fixed it like they said. So, me being an easy going trick, sighed, Okay... and I paid the 129.00 that they were stealing from me for two serviceless months. Then the guy told me I'd have to pay a 100.00 (99.99) installation fee because I was, "delinquent."
I was a teacher and I taught quality and used examples like Netflix: GOOD company and Dishnet: AWful company. Sued in 48 states and lost every one. Whatsa matter? Couldn't screw Alaska and Hawaii?!