Jackquies B.

Not happy with the service. They hadn't even started on my paper and so I decided to cancel and I could only get 50% back and I put the order in that day. I was told my explanation wasn't valid, really since when.

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Account Manager 17:
Hi
Account Manager 17:
How can i assist you todya/
Account Manager 17:
Today?
Me: Hi
Me: ************** This is my order number
Me: I would like to cancel this order at this time
Account Manager 17:
This is not the Order ID
Me: Order Number: ************** Universal Research Services ( http://www.universalresearchservices.com) Contents of your purchase: Cart ID: DOM-******* Vendor Product ID: DOM-******* Product Description: Vendor site cart purchase: Cart id DOM-******* Product Name: Cart purchase: DOM-******* Quantity: 1 Total: 597.30 ( USD)
Me: Are you still there?
Account Manager 17:
Yes
Account Manager 17:
Dear why you want to cancel the Order
Me: I decided to work on it myself. I think that would best for me right now
Account Manager 17:
XXXX if there is anything wrong or you heard anything from somewhere you can discuss with me
Account Manager 17:
I will clarify
Me: I didn't so far everything seems fine from comments I just decided to cancel and since it is on hold no one has worked on it
Account Manager 17:
This is what i am asking what is reason for a cancellation?
Me: I just want my money back no reason I changed my mind that's all
Account Manager 17:
XXXXX we are doing business here, it is not like once you got a mood you placed the Order and now as your mood chnages you want to cancel
Account Manager 17:
We won't work like that
Account Manager 17:
Come up with a better Explanation
Me: Its my money and you haven't started this is not cool I have a right to cancel.
Account Manager 17:
Dear it is not possible to Refund you in Full
Me: Seriously that's not true
Me: 100% garantee is what you say is that a lie and you have done nothing for as of yet
Account Manager 17:
100% guarantee if you are not satisfied with the work
Me: You can't just take money because you are not satisfied with the explanation and I'm satisfied this point. This is crazy
Account Manager 17:
And what you are saying is abousletlly making Sense
Account Manager 17:
Wow
Me: Can I get my money back please
Account Manager 17:
Full refund is not possible
Account Manager 17:
I can only give you a partial refund
Me: why